What Is Your Return Policy?

Not pleased with what you purchased? Not a problem. We are happy to accept returns for items within 30 days of your delivery date, with a valid purchase receipt in our system. All refunds will be returned as Prim Sage store credit in the form of a Gift Card. You can either ship back your return or bring it to our Midland location.

How Do I Make A Return?

Returns must be received in new condition; unworn, unwashed, and tags intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and sent back to you.
If your shoes are returned without a shoe box or with damage to the shoe box, your return may be refused.
Handbags & Purses sold with a dust bag must be returned with their original dust bag. Items sold as sets must be returned with the correct sizes, as sold.

If received damaged, items will be shipped back and subject to additional shipping costs.

Final Sale items cannot be returned for a refund.

Click HERE to start your return with our Returns process.

Will I Get Charged For Return Shipping?

At this time we don’t offer free return shipping. Your return shipping will be deducted from your refund.

When Will I Receive My Return Store Credit?

Your refund will be issued after your return has been processed, which may take up to 5-10 business days after your return is received at our warehouse. Once your return has been processed, you will receive a confirmation email detailing your return and refund amount. We will refund the purchase amount to a Prim Sage E-Gift Card sent to the email address you designate when processing your return. You can also bring your return to our Midland location and receive a physical Gift Card for store credit.

How Will I Receive My Refund?

Your refund will be returned in the form of a Prim Sage E-Gift Card to the email you designate when processing your return. You can also bring your return to our Midland location and receive a physical Gift Card for store credit.

Can I Combine Multiple Returns From Different Orders?

Yes definitely! This will save on shipping, time, and packaging materials, when you can return items from multiple orders if you include the corresponding order numbers for each item inside the package. It is recommended that you print out the return form for each order online or write each order number on a slip of paper and include them inside your return package. If we receive a package without proper order identification it may result in longer than estimated processing times.

What Is Your Exchange Policy?

At this time, we don’t offer online exchanges. If you’d like to exchange a product, return it using our Returns process and then place a new order. Click HERE to quickly and easily get started.


Prim Sage – Returns
132 E Main St.
Midland, MI 48640

[email protected]

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